TERMS OF SALE
All the products in our shop are really available at our office.
The site is updated periodically.
The shipment will always be accounted for with a regular accompanying invoice, and unless otherwise indicated by the customer, it will be inserted inside the package.
The published prices of the products and the offers are variable, for this reason we reserve the right to make changes without prior notice.
If a price has been incorrectly published by mistake, we reserve the right to renounce the sale.
Shipping prices are calculated based on the country of destination and the weight of the products.
The processing of your order may take more than 3 working days.
All items sold are covered by the manufacturer’s warranty valid throughout the Italian territory.
With payment by bank transfer, the shipment of the goods will take place only after being credited to our bank account. However, we ask you to send us a copy of the bank transfer by email to ordini@poggiodelmoro.it. If the payment confirmation is not sent within three days from the date of receipt of the order, the latter will be deemed canceled.
The bank transfer must be issued in favor of:
BANK: UBI BANCA CHIANCINO TERME
BRANCH: LARGO ASCOLI, 5 – 53042 CHIANCIANO TERME (SI) – ITALY
IBAN: IT 66 Y 03111 71 838 000 000 000 614
SWIFT CODE: BLOPIT22
C / C N.: 000614
Transportation fee
Free transport costs for all Italy. It also ships to other European countries with additional shipping costs.
For your complaints
E-mail: shop@poggiodelmoro.it
In the case of defective goods
The same can be returned to Poggio del Moro within 10 days of delivery.
The shipping and packaging costs for the return of the shipment are charged to the customer.
The defective goods will be returned or refunded (if it is sold out) by Poggio del Moro
In the case of damaged goods
If you receive parcels from Poggio del Moro visibly damaged by the courier you can do the following:
Reject the damaged package to the sender by signing the courier’s note “With reserve”. We will then take care of returning the damaged package and returning it to you.
In the event of exhaustion of the broken product, you will be contacted for a possible replacement if you do not find any replacement products in our catalog, Poggio del Moro will return the sums paid after receiving the damaged package.
Any shipping costs for returning the damaged package to the sender and returning the new one are entirely at our expense.
Right of withdrawal
Purchases on the Poggio del Moro website guarantee the right to withdraw, for any reason, from the purchase contract.
The purchased good must be substantially intact
The right of withdrawal is reserved only to natural persons, therefore excluding purchases made by resellers or by subjects who in any capacity purchase for resale to third parties.
Shipping costs will be charged to the customer
Upon arrival in the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost attention in preparing the package, for example using the original packaging.
To exercise this right, a communication must be sent to that effect, within 10 working days from the date of receipt of the ordered goods and send the goods to us within a further 15 days.
Procedure to follow
Send an e-mail to shop@poggiodelmoro.it containing the declaration of want to exercise the right of withdrawal, indicating all the required data:
Order number and order date
Invoice number
Which products must be subject to withdrawal
Your bank details (IBAN code)
Then you have to wait for a communication authorizing the return.
Upon receiving this communication, you must return the returned goods within a further 15 days to:
Poggio del Moro Agricultural Company A R. L. with Sole Partner P.Iva and Rea 10038761002 Via V. Cavine E Valli 79 – 53042 Chianciano Terme (SI)
Poggio del Moro undertakes to reimburse the customer within 20 working days of receipt of the goods by crediting the customer with the amount corresponding to the value of the goods resulting from the invoice. Shipping costs are not included in the above amount.